At Unique Elegance Hats, we strive to ensure that you are completely satisfied with your purchase. Our return and refund policies are designed to be transparent and fair, providing you with a smooth and hassle-free experience.

Return Policy

• Time Frame: Customers must contact us within 30 days of the delivery date to initiate a return.
• Returnable Items: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. All labels and accessories that came with the product must be intact.
• Non-Returnable Items: Certain items are non-returnable due to hygiene and safety concerns. These include personalized or custom-made hats.
• Return Process: To initiate a return, please contact our customer support team at support@uniqueelegancehats.com. Once your return is approved, you will receive instructions on how to send your item back to us.

Refund Policy

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days.
• Refund Method: Refunds will be issued to the original method of payment. If you prefer, you can opt for store credit instead.
• Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

Exchanges

• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately with photos of the issue. We will send you a replacement at no additional cost.

We are committed to ensuring your satisfaction and making your shopping experience with Unique Elegance Hats as enjoyable as possible.